VW: We Will Match Toyota’s Quality

Leave it to the proverbial new guy to come in and make bold pronouncements and claim “things are going to be different this time.” Such was the case when Volkswagen’s new CEO and DCX alum Wolfgang Bernhard, took the helm. With VW dogged by chronic poor quality, Bernhard made the comment that he wanted to match Toyota for vehicle quality.

Uh, huh. The proverb, “You have to learn to walk before you can run” applies here and I speak from experience. As the former owner of a 2000 Golf GTI, I can attest that VW, indeed, has its work cut out for it. In the automaker’s defense, I have not yet driven a new-generation Jetta or Golf, but VW’s problem isn’t first impressions. The first several months of ownership of a new VW are delightful. The GTI’s handling is firm and reassuring, the brakes strong, the fit & finish of the interior are simply a class above. It’s not until the honeymoon period is over that the warts begin to show. Window regulators going out…repeatedly. The car stalling out for no apparent reason. The “check engine” light coming on routinely. Replacing the MAF and oxygen sensors, twice.

General Motors has been roundly criticized for its cheesy, plasticky interiors and vague control responses. But if you’ve looked at the quality surveys lately, the General’s been doing a heck of a lot better overall than VW. It makes me wonder if VW totally blew the budget on the interiors of the fourth-generation cars, and then went “oops” and told the engineers they had to cut costs because the interior designers went overboard. Soft-touch dashboards, polished wood and luminescent gauges are great, but not at the expense of mundane functions like windows and the engine running reliably.

Thankfully, it seems like VW is getting back on track to getting the basics right and returning to its roots of economical, practical, fun-to-drive cars. Sure, the company’s capable of making a very nice ultra-luxury car (the Phaeton), but isn’t that what Audi is for? It would kind of like Chevy deciding it’s going to build a $75,000 competitor to the Cadillac STS. Granted, it has the loftily-priced Corvette Z06, but it also has 50 years of history behind its flagship, not a random, spontaneously-created answer to a question nobody asked. The Rabbit is back, and priced to move and looks like VW’s got a winner on its hands. But until the German automaker can get the basics right, its market share is going to continue to erode to the Japanese and, increasingly, to the Koreans. I hope Bernhard’s boast is backed up with substance, not just the usual Teutonic swagger.

4 comments so far

VW has been making sub-standard cars for years now. They’re build quality is shocking.

TechnologySlice
August 28th, 2006 at 12:41 am

The new generation has alot of the previous problems fixed, as all cars though it does have small faults… creaks, and rattles to be the biggest problems i’ve heard so far..

http://www.carchops.com

Carchops
August 30th, 2006 at 5:06 am

I leased a 2003 GTI for just the reasons mentioned in this article. I have owned several VWs since I began driving in the 60s. My first car was a ‘66
Bug. I had one of the Rabiits that drank oil like crazy. In the 90s I went Japanese. Very reliable but the driving was boring!

I drove the GTI for two years and gave it to my son to finish out the lease and bought a 2002 Cabrio. He purchased it went the lease ended. The GTI is the best car I have ever owned. The build quality is excellent, the car handles and performs like nothing I’ve ever driven. I am torn by the desire for a new MkV GTI or the Eos. Whatever I get it will be a VeeDub.

Stephen Ludwig
September 8th, 2006 at 6:23 pm

Well, glad to hear your experience was more pleasant than mine. I wish I could say that most of the stories I’ve heard about late-model VWs have been positive. Unfortunately, most have not. I wouldn’t go so far as to say I’d never consider another VW, but they’re definitely no longer at the top of my shopping list.

Edward S.
September 14th, 2006 at 9:49 pm

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